Disclosures under Section 4 (1) (b) of the Right to Information Act, 2005

The particulars of its organization, functions and duties :

Mumbai Customs Zone-I is a part of Central Board of Indirect Taxes and Customs (CBIC), the Department of Revenue under the Ministry of Finance, Government of India. Mumbai Customs Zone-I deals with the task of levy and collection of customs duties, prevention of smuggling and evasion of duties. Mumbai Customs Zone-I discharges the various tasks assigned to it, with the help of its various Commissionerates. It also ensures that taxes on foreign and inland travel are administered as per law and the collection agencies deposit the taxes collected to the public exchequer promptly.

FUNCTIONS:-

  • (1) The Chief Commissioner is the head of Mumbai Customs Zone-I, which has jurisdiction over the Customs work (Import and Export) of Sewri Timber Pond (STP), U.B. Centre and Frere Basin. The Chief Commissioner (CC) exercises administrative control and supervision over entire Mumbai Customs, Zone-I. The Chief Commissioner monitors proper implementation of Customs laws and border control regulations including instructions/guidelines issued by the Central Government from time to time on administrative, technical and vigilance matters. The Chief Commissioner also discharges certain statutory functions bestowed on him under the Customs statute. The Chief Commissioner is also a member of the committee that reviews the adjudication orders passed by the Commissioners in the Zone/s for their legality and propriety.

    • (i) The Chief Commissioner also supervises the functioning of the Commissioner of Customs (Appeals) of Mumbai Customs, Zone-I.

    • (ii) The Chief Commissioner reports directly to the Central Board of Indirect Taxes and Customs, Ministry of Finance, New Delhi.

  • ( 2 ) The Mumbai Customs, Zone-I is divided into six Commissionerates namely General, Import-I, Import-II, Export, Audit and Appeal. Each Commissionerate is headed by the Pr. Commissioner/Commissioner of Customs. They supervise in monitoring revenue collection, formulation of the trade facilitation measures, preventive and anti-smuggling checks, recovery of arrears, disposal of pendencies, redressal of the grievances and complaints of the trade/public. They supervise coordination among the Commissionerates within the Zone and effective interaction with the trade to facilitate the import and export operations. Offices under Commissionerates keep the Central Board of Indirect Taxes and Customs posted of the progress in revenue collection and other Customs related work achieved by the Zone through periodic statements and reports. They also analyses the trend of imports and exports for making revenue estimates and plans trade facilitation measures to reduce dwell time and to ease of doing business.

  • ( 3 ) The functions of Commissionerates mainly include concerning levy and collection of custom duties, prevention of smuggling and evasion of duties and all administrative matters relating to customs formations under this zone.

ORGANIZATION SETUP AND DUTIES:

The Mumbai Customs Zone-I is headed by the Chief Commissioner of Customs and assisted by the officers of different ranks. The hierarchy of the officers are as under:-

  • a. Chief Commissioner
  • b. Pr. Commissioner/Commissioner
  • c. Additional/Joint Commissioner
  • d. Deputy/Asstt. Commissioner
  • e. Appraiser/Superintendent
  • f. Personal Secretary
  • g. Examiner/Preventive Officer (Inspector)
  • h. Senior Tax Assistant /Tax Assistant/LDC
  • i. Drivers
  • j. Havaldars
  • k. Sepoy

Overall supervision of this Custom House is looked after by Chief Commissioner Office (CCO). The CCO is headed by the Chief Commissioner of Customs, Zone-I and assisted by Addl/Jt. Commissioner, Dy./Assistant Commissioner, Appraisers, Superintendents, Inspectors (PO/EO) and other supporting staffs. This Zone is divided into six Commissionerates namely General, Import-I, Import-II, Export, Audit and Appeal. Each Commissionerate is headed by one Pr. Commissioner/Commissioner. The overall affairs of this Customs House are supervised by respective Commissioners with help of other officers/staff. The working of this Custom House is regulated through Dy./Assistant Commissioner and assisted by Appraisers and Superintendents who are entrusted to look after the daily working of this Zone. The basic executive functions are performed by Examiners/Preventive Officers (Inspector). The other works are supported by STA/TA/LDC. The Sepoys/Hawaldars are responsible for ensuring safety & security of office premise along with works related to dispatch of daily correspondence, movement of files and records, opening and closing of office etc.

Sections under the six Commissionerates are as under:-

MUMBAI ZONE-I

(CHIEF COMMMISSIONER' OFFICE)

01 SHRI RAJEEV TANDON, CHIEF COMMISSIONER OF CUSTOMS

Areas of Jurisdiction:

  • (i) Principal Commissioner of Customs (General)

  • (ii) Commissioner of Customs (Import-I/Import-II)

  • (iii) Commissioner of Customs (Export)

  • (iv) Commissioner of Customs (Appeals)

  • (v) Commissioner of Customs (Audit)

(Audit Commissionerate has been constituted with ''All India Jurisdiction w.e.f 01.04.2018 as per Notification No.85/2017-Customs (NT) dated 07.09.2017 and Trade Notices No.01/2018 CCO-MZ-I (Unit IV) dated 31.03.18 and 02/2018 CCO-MZ-I (Unit IV) dated 03.04.2018 issued by Chief Commissioner of Customs, Mumbai Zone-I

ADDITIONAL/JOINT COMMISSIONER OF CUSTOMS (C.C.O.)

SR. NO. NAME & DESIGNATION OF THE OFFICER CHARGES HELD
01 Shri AKHILESH PANDEY, ADC
  • (i) Parliament Questions, Audit and PAC Matters and Trade / Associations Meetings

  • (ii) Review of Order-in-Originals issued by all the Commissioner of Custom in Mumbai Zone;

  • (iii) Work relating to complaints / grievances from Public /Trade /Staff;

  • (iv) Technical work handled in Chief Commissioner' Office;

  • (v) Correspondence with the Board and other Agencies relating to Technical work;

  • (vi) Liaison with sister organization of the Central and State Government;

  • (vii) C.P.I.O., CCO, Mumbai Zone-1 - Right to Information Act, 2005

  • (viii) Monitoring of Revenue and Pendency Position in respect of Mumbai Customs Zone-I

  • (ix) Submission of all periodical Reports and Returns Personnel & Establishment and Cadre Controlling matters in Mumbai Customs Zone

  • (x) Administration and Vigilance work in Chief Commissioner' office.

  • (xi) Correspondence with Board and other Agencies pertaining to administration And Vigilance matters.

  • (xii) Work relating to Inter-Commissionerate transfer.

  • (xiii) Anti Smuggling related matters And any other work assigned by Chief Commissioner.

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (C.C.O.)

SR. NO. NAME & DESIGNATION OF THE OFFICER CHARGES HELD
01 Shri G H Jagiasi, Asstt. Commissioner
  • (i) Open House meetings, Trade Meetings & all works related to Trade

  • (ii) Chief Commissioner' Conference & Review Meetings & Its followup Training Programs Maintenance and updating of Special Watch Register.

  • (iii) Computers, Monitoring of Tax Arrears Recovery.

02 Shri G Manigandasamy, Deputy Commissioner (holding additional charges w.e.f 01.03.2018)
  • (i) All Technical Matters, Correspondence with Board on Policy Matters .

  • (ii) All Chief Commissioner's Tariff Conference & Board Meeting and its follow up, Receiving & Dispatch .

  • (iii) Vigilance and Review of Vigilance Related cases

  • (iv) Monitoring & Compilation of Daily, Weekly, Fortnightly, Monthly & Quarterly Statements of Zone─1

  • (v) Preparation of Monthly Brochures and Brochures for visits of V.I.P.S

  • (vi) All General Administration matters and P&E matters Maintenance of records of Orders administrative in nature.

  • (vii)Fortnightly Statements (a) Special Recruitment Drive (b) 24 x 7

  • (viii) Export operations All Estate & Infrastructure matters

  • (ix) Monthly statements of Baggage X-Ray machines.

  • (x) Monthly disposition list of Group 'A' officers-DGHRD.

  • (xi) All matters pertaining to Right to Information Act, CPGRAM, Audit, Parliaments Questio

  • (xii) All one time statements/Reports to Board, DLA, Logistics & Other Department.

  • (xiii) All Adhoc/Special Reports

  • (xiv)All matters pertaining to CESTAT appellate orders & Review and its subsequent follow up Maintenance of records of various S.O./P.N./Notifications/Circulars.

  • (xv) Monitoring & Weeding out of old files/records lying in CCO

MUMBAI ZONE-I (GENERAL COMMISSIONERATE)

SR. NO. NAME & DESIGNATION OF THE OFFICER CHARGES HELD
01 SHRI SUNIL KUMAR DAS PRINCIPAL COMMISSIONER
  • Admin & Estt. (including cadre control) of Group 'B' 'C' and 'D' cadres, Vigilance, CIU, Preventive Services including Unaccompanied Baggage & Disposal, Technical, Hindi Cell, Sports, Records, Telecom & Correspondence, Accounts, Container Cell, CAT Cell, TRC, Legal, Review Cell, TCU, Prosecution, Statistics, Audit (CERA), RTI, Adjudication, Sevottam and Administrative sections, Inquiry/Disciplinary Authority, CBS, Computerization, Revenue Control, CFS─Mulund, CRCL, Land and Estate matters and matters related to Welfare Fund.

ADDITIONAL/JOINT COMMISSIONER OF CUSTOMS (GENERAL)

SR. NO. NAME & DESIGNATION OF THE OFFICER CHARGES HELD
01 Shri Akhilesh Pandey, ADC

In addition to CCO holding additional Charges of Preventive (General), Disposal, CIU including L-R-M (Mulund), PGO, Budget, Customs Enclave Project and Tax Payer Services. (C.L. on 26.04.18 and 27.04.18)

02 Dr B S Meena, ADC

Personnel & Establishment Section, Vigilance, CAT Cell, Appellate Authority for RTI and Hindi Anubhag. Medical Leave w.e.f. 12.04.2018 to 04.05.2018 (23 days)

03 Shri M V Vasudevan, ADC

DYCC (Administration), TCU, Accounts and CAO matters, Technical and Parliamentary Questions, Telecommunication, Correspondence, Records, Cash Section , all Audit matters related to General Commissionerate (w.e.f. 01.04.2018) and all salary related matters of Appraising Section

04 Shri Amit Fakkad Ghawate, JC

ICD Mulund (inclusive of charge of System Manager), Legal and Prosecution, Review Cell, CBS, Container Cell, U.B. Centre, Pension Cell, Refunds (AccountsMain), TRC, Sevottam, Sports and Training.

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (GENERAL)

01 Shri Surendra P S Hooda, AC

Preventive General (in charge─all Gates and Divisions and Port Security) including Preventive Pay Bill, PSO, Sports & Training, Group C (Uniform) Establishment, Protocol, UB Centre, Sample Collection and Monitoring, PGO and Tax Payer Services.

02 Shri Shashank Shekar, AC

CHS and matters relating to Custom House Building and Guest House, Estate and MTO.

03 Shri A J Shetye, AC

TRC, Container Cell (Container movement and co-ordination with CONCOR), and Inquiry officer (Vigilance). Additional charge of Audit and all matters related to Audit including PCA Telecom, Sevottam, TCU, Dedicated legal Cell, Review Cell and Prosecution Cell w.e.f 01.02.18.

04 Shri Sunil Kumar, DC

CIU, CPGRAM, RTI and CPIO, Customs Enclave Cell and other related matters. Additional charge of Disposal since October 2017.

05 Shri G P Garg , AC

Vigilance and Legal Cell Administration (service related matters in CAT, High Court and Supreme Court).

06 Shri J P Sharma , AC

Confidential (APAR), IPR, Assets Declaration, Conduct Rules, matters related to welfare fund, salary matters related to Group 'A' cadre.

07 Shri G Manigandasamy, D

Personnel & Establishment (Administration) and AC/Training Cell. (Holding addl. charge of CCO-I and of zonal EDI, Mum-I).

08 Shri Debashish Banerjee, AC

CBS─Inquiry, Action matters, Examination, Adjudication, CESTAT and Court matters.

09 Shri Brahmanand Prasad, DC

CBS (Admn), CBS (Licence-issue/renewal of pass, EDI related matters) and 7 (2) permission w.e.f 07.08.17.

10 Shri Rakesh K Kamra, AC

Technical, Statistics, Task force matters, CRCL, Correspondence, Records, CRR and Hindi Anubhag. (E.L. from 09.04.18 to 13.04.18)

11 Shri Sourabh Dabas, DC

ICD Mulund (Import)─Import assessment, Arrears relating to import, EDI, Import Noting, Provisional Assessment, Adjudication of import cases for ACs competence, licence monitoring cell, court cases and other work related to import groups, Refund.

12 Shri Anil K Pundir, AC

ICD Mulund (Examination)─Import and Export docks, Warehousing bond, disposal, UB Centre, Sample Collection and monitoring, container movement and co-ordination with CONCOR, Audit, including, pre and post audit of refund, Records.

13 Shri Pradeep K Vyas, AC

ICD Mulund (Export and Admin.─Export assessment, Drawback and Drawback recovery cell, Arrears relating to exports, adjudication of export cases for ACs competence, TRC exports, CPIO and RTI, Gate Postings, PCA. (E.L. from 16.04.18 to 27.04.18)

14 Shri Amar Prakash, AC (In-situ)

CHS (General)

15 Shri Ashok Kumar III, AC (In-situ

TRC (General)

16 Shri S M Borkar, AC (In-Situ)

CHS (General)

17 Shri P M Dahiwale, AC (In-situ)

Disposal (General)

18 Smt Pratima S Kadam, CA

Accounts Pay Bill, Cash, Pension Cell, all salary matters related to Gr. 'A' table, and Additional charge of Accounts Main. (E.L. from 23.04.18 to 27.04.18)

MUMBAI ZONE-I (IMPORT COMMISSIONERATE)

01 Smt. Prachi Saroop, Commissioner of Customs (Import─I)
  • Additional charge assigned Commissioner of Customs (Import-I) vide O/o No. 17/2017 w.e.f 17.07.17

ADDITIONAL/JOINT COMMISSIONER OF CUSTOMS (IMPORT-I)

01 Shri Deepak Sharma, Joint Commissioner
  • Appraising General, Gr. IV, Gr. V, Gr. VB, SIIB (I), Import Noting, Legal, Audit Coordination-I, Sevottam, Tax Recovery Cell w.e.f 06.07.17 vide O/o 08/2017.

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (IMPORT-I)

01 Shri Manoj Kumar,DC SIIB (I), Container Scanning division. Legal w.e.f 01.08.17
02 Shri Vijay Panday, AC Group IV, Audit Coordination-I w.e.f 01.08.17
03 Shri Anand Prakash, DC Gr.V , TRC w.e.f 28.07.17
04 Shri Rasaal Dwivedi, DC Gr. VB, Appraising (Gen) w.e.f 31.07.17
05 Shri Pankaj Srivastava, AC Contract Cell, TCU, MCD w.e.f 28.07.17
06 Smt Gauravi Dubey P., DC Import Docks
07 Shri Shibendra Das, AC Import Noting, Sevottam, Prosecution w.e.f 28.07.17
08 Shri Hoshang J B Jal, AC Contract Cell
09 Shri Mukesh Srivastava, AC Import Docks
10 Smt Kavita Singh, DC Gr. VI, RTI, Review, Adjudication, Appraising Main w.e.f 08.08.17
11 Shri Sachin Pagare, AC (In-situ) Group IV w.e.f 18.11.2017
12 Shri Santosh Sonawane, AC (In-situ) Group IV w.e.f 18.11.2017
13 Smt Sarbani Dey,CAO Work related to Pay Bills w.r.t. AOs and Eos of Import Commissionerate I and Import II Zone-I Mumbai. Additional charge of Budget and all Salary matters related to Preventive Pay Bill Section.

COMMISSIONER OF CUSTOMS (IMPORT-II)

01 Shri J S Negi, Commissioner of Customs Commissioner of Customs (Import-II) vide O/o No. 79/2017 dated 31.05.2017 w.e.f 05.06.2017

ADDITIONAL/JOINT COMMISSIONER OF CUSTOMS (IMPORT-II)

01 Shri M Rammohan Rao, Joint Commissioner

Gr.I, Gr.IA, Gr.IIA, Gr.IIB, Gr.III, DEPB Monitoring Cell, Adjudication, Tax Recovery Cell, Bonds, Refunds, Postal Apprg. Section I & II, Legal, Review, SVB-I, SVB-II, SVB-III, SVB-IV, SVB-V and admin, SVB-VI, Audit & RTI.

Apprg Main, Gr VI, Contract Cell, Prosecution, Tribunal Co-ordination Unit, Review, RTI, Adjudication, Docks and Manifest Clearing Dept, Project Import I (A-M), Statistics, Container Scanning Division- Additional charge of Import-I w.e.f 23.11.17.

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (IMPORT-II)

01 Shri S S Dhani, AC Gr. III, RTI, w.e.f 01.08.17
02 Shri Vattam Nagaraju, AC Gr-I & DEPB Monitoring w.e.f 07.08.17
03 Shri Jnyananjaya Mohapatra, AC Gr. I A, Bond, Review w.e.f 28.07.17
04 Shri Tusar K Nayak, AC SVB Admin w.e.f 28.07.17
05 Shri Piyush Shukla, DC PAS w.e.f 28.09.17
06 Shri Arun Choudhary, AC Gr.IIA, TCU, Legal w.e.f 26.07.17 Refund(CRARS), TAR, Audit (CRA) w.e.f 05.02.2018. Centralised License section w.e.f. 09.04.2018
07 Shri Amar Bahadur Singh, DC Gr. IIB, Adjudication, w.e.f 28.07.17
08 Shri Ravi Kumar Karre, AC (In-Situ) Authorised Economy Operator Cell, Review-II

MUMBAI ZONE-I (EXPORT COMMISSIONERATE)

01 SHRI RAMESH CHANDER, COMMISSIONER OF CUSTOMS (EXPORT )

Export-: Export Assessment, Export Examination, Container Sealing, Drawback and Drawback Recovery Cell, Export related Refunds, SIIB (X), DEEC Monitoring Cell, EPCG Monitoring Cell, Licence section and work related to release Advice, Policy & Technical, Zonal EDI, Appraising (Mains), MODVAT Cell and MCD, Tax Recovery, Legal, Review, Tribunal Coordination Unit, Prosecution and Audit (CERA), RTI, Adjudication, Sevottam and Administrative sections.

ADDITIONAL/ JOINT COMMISSIONER OF CUSTOMS (EXPORT)

01 Shri Rajesh Kothari, JOINT COMMISSIONER OF CUSTOMS (EXPORT)

Export-: Export Assessment, Export Examination, Container Sealing, Drawback and Drawback Recovery Cell, Export related Refunds, SIIB (X), DEEC Monitoring Cell, EPCG Monitoring Cell, Licence section and work related to release Advice, Policy & Technical, Zonal EDI, Appraising (Mains), MODVAT Cell and MCD, Tax Recovery, Legal, Review, Tribunal Coordination Unit, Prosecution and Audit (CERA), RTI, Adjudication, Sevottam and Administrative sections.

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (EXPORT)

01 Shri P K Sinha, DC Legal, Review and Tribunal Coordination Unit, Prosecution and Audit (CERA)
02 Shri Satish V Shitole, DC Drawback and Drawback Recovery Cell, Export related Refunds (IGST) & SAD Refunds, BRU
03 Shri Brijendra Chowdhary, DC Export Assessment, Licence section and work related to release advice and RTI, Regular charges of Zonal EDI, Admin and Appraising Main by Office Order No. 05/2018 w.e.f. 06.04.2018
04 Shri Rajkumar Kendre, DC Policy and Technical, Statistics and EPCG (MC), Adjudication.
05 Shri R K Rawat, AC SIIB (Export)
06 Shri Giridhari Sahoo, AC DEEC (MC)
07 Shri Kaushik K Sharma, AC Export Examination and Container Sealing, TRC
08 Shri S M Chaurasia, AC MCD MODVAT Cell, Sevottam.

Chief Account Officer (Export)

01 Shri T D Likhar, CAO Export Commissionerate

AUDIT COMMISSIONERATE

All India Jurisdiction w.e.f 01.04.2018 as per Notification No. 85/2017-Customs (NT) dated 07.09.2017 and Trade Notices No.01/2018 CCO-MZ-I (Unit IV) dated 31.03.18 and 02/2018 CCO-MZ-I (Unit IV) dated 03.04.2018 issued by Chief Commissioner of Customs, Mumbai Zone-I.

01 SMT PRACHI SAROOP, COMMISSIONER OF CUSTOMS (AUDIT)

Audit of assessment of imported goods or export goods or of an auditee under Customs act, 1962 including

  • ( 1 ) Thematic Audit (Desk Review)
  • ( 2 ) Transactional Audit including RMS-PCA sections
  • ( 3 ) On Site Post Clearance Audit (OSPCA)

Planning and Coordination, Risk Management and Quality assurance, Technical and Public relations, Admin , P&V, Accounts, RTI & Sevottam and overall supervision of Group-I to XXVII

ADDITIONAL/JOINT COMMISSIONER OF CUSTOMS (AUDIT)

01 Smt Sunita Pandey, Additional Commissioner Thematic Audit (Desk Review), Transactional Audit, OSPCA. Planning and Coordination, Risk Management and Quality assurance, Technical and Public relations, Admin , P&V, Accounts, RTI & Sevottam and overall supervision of Group-I to XXVII

DEPUTY/ASSISTANT COMMISSIONER OF CUSTOMS (AUDIT)

01 Shri Krishna Kumar Prasad, DC (Circle A & B) Thematic Audit (Desk Review), Transactional Audit, OSPCA-Planning and Coordination, Risk Management and Quality assurance, Technical and Public relations, Group-I, II, III & IV, V, VI
02 Shri Rajesh Kumar Sahu, DC (Circle C & D) Thematic Audit (Desk Review), Transactional Audit, OSPCA-Admin , P&V, Accounts, RTI, Group-VII, VIII, IX & X, XI, XII
03 Shri Abhaysinh Jaysinh Phalake, DC (Circle- E & F) Thematic Audit (Desk Review), Transactional Audit, OSPCA- Group- XII, XIII, XIV, XV, XVI, XVII & XVIII.
04 Shri A V Tungare, AC (Circle─G) Thematic Audit (Desk Review), Transactional Audit, OSPCAGroup-XIX, XX, XXI
05 Shri Venance Lobo, AC (Circle-H) Thematic Audit (Desk Review), Transactional Audit, OSPCA-Group-XXII, XXIII & XXIV
06 Shri Kumar Gaurav, DC (Circle-I) Thematic Audit (Desk Review), Transactional Audit, OSPCA-Group-XXV, XXVI & XXVII
07 Shri S D Karanjia, AC RTI & Sevottam (retired on superannuation w.e.f. 30.04.2018)

Working strength of ADC/JC includes Shri Rishi Goel, ADC who has been relieved on loan basis to CESTAT, Mumbai.

MUMBAI ZONE-I (APPEAL COMMISSIONERATE)

Dr Ram Niwas, COMMISSIONER OF CUSTOMS (APPEALS), Mumbai Zone-II, holding additional charges of Mumbai- I

Designation Sanctioned Strength Working Strength Vacancy
CHIEF ACCOUNTS OFFICER 03 00 03 (SHORT)

(ii) The powers and duties of its officers and employees:-

The officers and staff of this Mumbai Customs, Zone-I are committed to its Citizen Charter, to provide to trade & industry time bound and speedy cargo clearance facility, quick redressal of grievance, and inculcating in its officers' sense of service with stress on-

  • (i) Integrity and judiciousness
  • (ii) Courtesy and understanding
  • (iii) Objectivity and transparency
  • (iv) Promptness and efficiency

Steps are afoot to further professionalize Customs staff to be able to render efficient and prompt service to the clients almost at par with those rendered by other Customs services in developed countries/WCO/WTO norms.

a). Subject to such conditions and limitations as the Board may impose, an officer of Customs may exercise the powers and discharge the duties conferred or imposed on him under this Act.

b). An officer of Customs may exercise the powers and discharge the duties conferred or imposed under this Act on any other officer of Customs, who is subordinate to him.

The work is delegated to various categories of officers within the framework of the law.

(iii) The procedure followed in the decision making process, including Channels of supervision and accountability:

a) The Chief Commissioner and Pr. Commissioner/Commissioners monitor the working and functioning of all the Commissionerates in the Zone. Since the Policy formulations are exclusively in the domain of the Board, policy implementation in spirit of the laws so formulated forms the major functions of field formations. The Chief Commissioner's office with help of all Commissionerates collates and compiles various trade representations; problems faced by the Trade and Industry and forward them to the Board which become ingredients for policy formulation.

b) Decision making in the organization is based on decentralization that is to say that there is a definite delegation of authority and responsibility to different levels of the organization. Such delegation is laid out either in the Customs Act, 1962 or the Rules made there under or vide various circulars issued by the department from time to time.

c) Since this Custom House is entrusted with the main work of implementation of the Customs Act, Rules, allied Acts and Board's orders etc., all aspects of Revenue are monitored and status are forwarded to Board in the form of weekly, monthly and quarterly reports.

d) All references received from the Trade, different stakeholders and Field formations are submitted by concerned Sections to the AC/DC in-charge in the Commissionerates. The file notings are prepared by EO /PO (Inspector). The relevant notification / circulars etc. are explained by Suptd / AO. The main recommendations are made by AC /DC /ADC and finally the important decisions are approved by the Chief Commissioner/Pr. Commissioners/Commissioners. In case of any clarification required the same is referred to the Board to take final decision.

(iv) The norms set by it for the discharge of its functions

The mission of the organization is to achieve excellence in the implementation of Customs Acts, Allied Acts and Rules there under aimed at:

a) Realizing the revenues in a fair, equitable and efficient manner.

b) Administering the Government's economic, tariff and trade policies with a practical and pragmatic approach.

c) Facilitating trade and industry by streamlining and simplifying Customs and Excise processes in light of the guidelines prescribed and facilitating the Trade and Industry.

d) Creating a climate for voluntary compliance by providing guidance and building mutual trust.

e) Combating revenue evasion, commercial frauds and social menace in an effective manner.

To achieve its mission, the Zonal Office has taken on priority to utilise the both man and material resources at its disposal in:

1. Enhancing the use of Information Technology

2. Streamlining Customs and Excise Procedures

3. Encouraging voluntary compliance

4. Evolving cooperative initiatives

5. Assisting in the formulation of Tariff policies

6. Combating Revenue evasion, commercial frauds and social menace effectively

7. Measuring conformance to service delivery standards

8. Developing professionalism and responsibility

(v) The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its functions

Available on CBIC Website i.e. www.cbic.gov.in & NCH website mumbaicustomszone1.gov.in

(vi) A statement of the categories of documents that are held by it or under its control

The office documents are generally processed and stored in the form of files and folders. Files and documents related to work assigned to concern Sections of this office are duly catalogued, indexed and entered in Registers and these are kept in the custody of respective Sections.

(vii) The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof

The members of Public can write to this office on any such issue or seek appointment for meeting, if required. Further e-helpline is available on NCH website mumbaicustomszone1.gov.in

A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public

PTFC (Permanent Trade Facilitation Committee) meetings are held in this Custom House on regular monthly basis. CCFC meetings are held on regular periodical basis. Also, Open House Meetings with Trade Representatives / Importers/Exporters and other stake holders are held at regular intervals jointly by the Customs zonal Offices in Mumbai. The minutes of the meeting are uploaded in the office website.

The Citizen's Charter of the Department envisions that the Customs & Central Excise officers shall carry out their assigned tasks with integrity and judiciousness; courtesy and understanding; objectivity and transparency; promptness and efficiency. The officers are also committed to providing every possible assistance to the public and trade in implementation of the Customs policies and procedures. The Customs department has also initiated a number of measures to ensure that complaint(s)/grievance(s) are minimized and where received these are attended to promptly.

In order to take care of the grievance(s)/complaint(s) the department has put in place a grievance redressal mechanism in the field formations of Customs. The grievance redressal mechanism can broadly be categorized as:

a ) Facilitation for receipt and guidance of complaints / representation at the inward Section in CC Office/Commissioner's office.

b ) Redressal of vigilance complaints.

c ) Prompt handling of the complaints / grievances received through CPGRAMS (Central Public Grievances Monitoring System.

(ix) A directory of its officers and employees

http://mumbaicustomszone1.gov.in/Home/Contactus

(x). Monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations;

Sr. NO. Group Designation Level as per Pay Matrix (7th Pay Commission)
1 2 3 4
Group 'A' Chief Commissioner L-16
Pr. Commissioner L-15
Commissioner L-14
Additional Commissioner L-13
Joint Commissioner L-12
Deputy Commissioner L-11
Assistant Commissioner L-10
Chief Accounts Officer L-10
Assistant Director (Comm.) L-10
Group'B(G)' Sr. P.S. L-8
Appraiser L-8
Superintendent L-8
ACAO/AO L-7
Group 'B(NG)' / Group 'C' Preventive Officer L-7
Examiner L-7
DOS L-6
Senior Hindi Translator L-6
Junior Hindi Translator L-6
Senior Tax Assistant L-6
Tax Assistant L-4
Examiner L-7
Lower Division Clerk L-2
Motor Driver ( Grade - I ) L-5
Motor Driver ( Grade - II ) L-4
Motor Driver ( Grade - III ) L-2
Head Havaldar L-2
Havaldar L-1
Sepoy L-1

7th Pay Commission Pay Matrix Table (Civilian Employees)

Pay Band

5200-20200 9300-34800 15600-39100 37400-67000 67000-79000 75500-80000 80000 90000
Grade Pay 1800 1900 2000 2400 2800

4200

4600

4800

5400

5400

6600

7600

8700

8900

10000

 

 

 

 

Entry Pay (EP)

7000

7730

8460

9910

11360

13500

17140

18150

20280

21000

25350

29500

46100

4910

53000

67000

75500

80000

90000

Level

1

2

3

4

5

6

7

8

9

10

11

12

13

13A

14

15

16

17

18

Index

2.57

2.57

2.57

2.57

2.57

2.62

2.62

2.62

2.62

2.67

2.67

2.67

2.57

2.67

2.72

2.72

2.72

2.81

2.78

1

18000

19900

21700

25500

29200

35400

44900

47600

53100

56100

67700

78800

118500

131100

144200

182200

205400

225000

250000

2

18500

20500

22400

26300

30100

36500

46200

49000

54700

57800

69700

81200

122100

135000

148500

187700

211600

 

 

3

19100

21100

23100

27100

31000

37600

47600

50500

56300

59500

71800

83600

125800

139100

153000

193300

217900

 

 

4

19700

21700

23800

27900

31900

38700

49000

52000

58000

61300

74000

86100

129600

143300

157600

199100

224400

 

 

5

20300

22400

24500

28700

32900

39900

50500

53600

59700

63100

76200

88700

133500

147600

162300

205100

 

 

 

6

20900

23100

25200

29600

33900

41100

52000

55200

61500

65000

78500

91400

137500

152000

167200

211300

 

 

 

7

21500

23800

26000

30500

34900

42300

53600

56900

63300

67000

80900

94100

141600

156600

172200

217600

 

 

 

8

22100

24500

26800

31400

35900

43600

55200

58600

65200

69000

83300

96900

145800

161300

177400

224100

 

 

 

9

22800

25200

27600

32300

37000

44900

56900

60400

67200

71100

85800

99800

150200

166100

182700

 

 

 

 

10

23500

26000

28400

33300

38100

46200

58600

62200

69200

73200

88400

102800

154700

171100

188200

 

 

 

 

11

24200

26800

29300

34300

39200

47600

60400

64100

71300

75400

91100

105900

159300

176200

193800

 

 

 

 

12

24900

27600

30200

35300

40400

49000

62200

66000

73400

77700

93800

109100

164100

181500

199600

 

 

 

 

13

25600

28400

31100

36400

41600

50500

64100

68000

75600

80000

96600

112400

169000

186900

205600

 

 

 

 

14

26400

29300

32000

37500

42800

52000

66000

70000

77900

82400

99500

115800

174100

192500

211800

 

 

 

 

15

27200

30200

33000

38600

44100

53600

68000

72100

80200

84900

102500

119300

179300

198300

218200

 

 

 

 

16

28000

31100

34000

39800

45400

55200

70000

74300

82600

87400

105600

122900

184700

204200

 

 

 

 

 

17

28800

32000

35000

41000

46800

56900

72100

76500

85100

90000

108800

126600

190200

210300

 

 

 

 

 

18

29700

33000

36100

42200

48200

58600

74300

78800

87700

92700

112100

130400

195900

216600

 

 

 

 

 

19

30600

34000

37200

43500

49600

60400

76500

81200

90300

95500

115500

134300

201800

 

 

 

 

 

 

20

31500

35000

38300

44800

51100

62200

78800

83600

93000

98400

119000

138300

207900

 

 

 

 

 

 

21

32400

36100

39400

46100

52600

64100

81200

86100

95800

101400

122600

142400

214100

 

 

 

 

 

 

22

33400

37200

40600

47500

54200

66000

83600

88700

98700

104400

126300

146700

 

 

 

 

 

 

 

23

34400

38300

41800

48900

55800

68000

86100

91400

101700

107500

130100

151100

 

 

 

 

 

 

 

24

35400

39400

43100

50400

57500

70000

88700

94100

104800

110700

134000

155600

 

 

 

 

 

 

 

25

36500

40600

44400

51900

59200

72100

91400

96900

107900

114000

138000

160300

 

 

 

 

 

 

 

26

37600

41800

45700

53500

61000

74300

94100

99800

111100

117400

142100

165100

 

 

 

 

 

 

 

27

38700

43100

47100

55100

62800

76500

96900

102800

114400

120900

146400

170100

 

 

 

 

 

 

 

28

39900

44400

48500

56800

64700

78800

99800

105900

117800

124500

150800

175200

 

 

 

 

 

 

 

29

41100

45700

50000

58500

66600

81200

102800

109100

121300

128200

155300

180500

 

 

 

 

 

 

 

30

42300

47100

51500

60300

68600

83600

105900

112400

124900

132000

160000

185900

 

 

 

 

 

 

 

31

43600

48500

53000

62100

70700

86100

109100

115800

128600

136000

164800

191500

 

 

 

 

 

 

 

32

44900

50000

54600

64000

72800

88700

112400

119300

132500

140100

169700

197200

 

 

 

 

 

 

 

33

46200

51500

56200

65900

75000

91400

115800

122900

136500

144300

174800

203100

 

 

 

 

 

 

 

34

47600

53000

57900

67900

77300

94100

119300

126600

140600

148600

180000

209200

 

 

 

 

 

 

 

35

49000

54600

59600

69900

79600

96900

122900

130400

144800

153100

185400

 

 

 

 

 

 

 

 

36

50500

56200

61400

72000

82000

99800

126600

134300

149100

157700

191000

 

 

 

 

 

 

 

 

37

52000

57900

63200

74200

84500

102800

130400

138300

153600

162400

196700

 

 

 

 

 

 

 

 

38

53600

59600

65100

76400

87000

105900

134300

142400

158200

167300

202600

 

 

 

 

 

 

 

 

39

55200

61400

67100

78700

89600

109100

138300

146700

162900

172300

208700

 

 

 

 

 

 

 

 

40

56900

63200

69100

81100

92300

112400

142400

151100

167800

177500

 

 

 

 

 

 

 

 

 

(xi) The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made:

The proposed expenditures and disbursements are reflected in respective Commissionerate.

xii) The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes

Not applicable

(xiii) Particulars of recipients of concessions, permits or authorizations granted by it.

Not applicable

(xiv) Details in respect of the information, available to or held by it, reduced in an electronic form.

Information available on the Zonal website at Website-www.mumbaicustomszone1.gov.in

(xv) The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use;

The details of the minutes of the PTFC/CCFC Meetings are uploaded on the Zonal Website-http://mumbaicustomszone1.gov.in/businessandtrade/PTFC & http://mumbaicustomszone1.gov.in/businessandtrade/CCFC . Library/Reading room is maintained in this office at 2nd floor of Annexe building.

(xvi) The names, designations and other particulars of the Public Information Officers;

The details are mentioned on the zonal website separately. http://mumbaicustomszone1.gov.in/RTI/CPIOList

(xvii) Such other information as may be prescribed; and thereafter

Not applicable

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